Beaver Town Movers LLC – Customer Agreement & Release of Liability

Beaver Town Movers LLC (“Company”) provides labor-only moving services. We do not own or operate trucks, and we do not transport goods. By booking our services, submitting a booking form, checking the agreement box, or accepting services from Beaver Town Movers LLC, you (“Customer”) agree to the following terms:

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1. Scope of Services

Beaver Town Movers LLC provides labor-only moving services, including loading, unloading, and in-home moving. Customer provides the truck, trailer, storage container, portable container, or other vehicle or container used for the move.

Beaver Town Movers LLC does not own, operate, drive, transport, or assume responsibility for any truck, trailer, storage container, portable container, or other vehicle or container used in connection with the move.

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2. Customer Responsibilities

Customer is responsible for providing safe and reasonable access to all areas where work will be performed, including but not limited to parking areas, stairs, elevators, walkways, doorways, driveways, loading areas, and unloading areas.

Customer is responsible for obtaining any necessary permissions, permits, elevator reservations, parking arrangements, access approvals, or other requirements needed for the move.

Customer is responsible for providing all moving materials, protective materials, and preparation materials needed for the move, including but not limited to boxes, tape, packing materials, moving blankets, furniture pads, mattress bags, shrink wrap, plastic wrap, floor runners, carpet protection, cardboard, ram board, corner protection, door protection, wall protection, and any other surface or item protection desired.

Customer is responsible for supervising the loading of their truck, trailer, storage container, portable container, or other customer-provided vehicle or container. Beaver Town Movers LLC may assist with loading and placement, but Customer remains responsible for determining what items are loaded, how much property is loaded, whether items should be additionally protected, and whether the load is acceptable before transportation.

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3. Truck Space Disclaimer

Beaver Town Movers LLC makes every reasonable effort to use truck, trailer, container, or storage space efficiently, but we cannot guarantee that all items will fit.

Choosing the correct truck, trailer, container, or storage unit size is Customer’s responsibility. Beaver Town Movers LLC is not responsible if all items do not fit, if additional trips are required, if additional labor time is needed, or if Customer chooses to leave items behind due to limited space.

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4. Liability Limitations

Beaver Town Movers LLC is not liable for:

• Damage to items once loaded into Customer’s vehicle, truck, trailer, storage container, portable container, or any third-party vehicle or container

• Damage caused by transportation, shifting, vibration, braking, road conditions, weather, or the manner in which Customer or a third party transports the load

• Weather-related damage, including but not limited to rain, wind, snow, heat, moisture, humidity, or temperature changes

• Damage to medical equipment, medical devices, or assistive devices

• Damage to fragile, improperly packed, unpacked, partially packed, weak, loose, unstable, or previously damaged items

• Damage caused by pre-existing conditions, poor construction, age, wear, weakness, deterioration, improper assembly, improper installation, or hidden defects

• Damage to floors, walls, trim, doors, doorways, railings, stairs, landscaping, driveways, sidewalks, or other real property when standard moving activities are performed and no adequate protection has been provided and installed by Customer

• Minor marks, scuffs, scratches, dents, compression marks, indentations, surface wear, or cosmetic damage resulting from normal moving activities

• Unsafe work conditions, insufficient access, inadequate preparation, or hazards beyond the Company’s control

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Maximum Item Liability:
Under no circumstances will Beaver Town Movers LLC be responsible for any claim exceeding $900 for any individual item, regardless of the item’s alleged value, replacement cost, repair cost, sentimental value, market value, declared value, or actual value.

This maximum item liability applies to all items, including but not limited to furniture, appliances, electronics, antiques, artwork, collectibles, fragile items, heirlooms, designer items, instruments, exercise equipment, and any other personal property.

Beaver Town Movers LLC reserves the right to decline moving any item that is unusually valuable, fragile, delicate, unsafe, improperly prepared, or outside the reasonable scope of labor-only moving services.

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5. Injury Waiver

Customer agrees to hold harmless Beaver Town Movers LLC, its owners, employees, contractors, representatives, and agents from claims related to injuries to Customer, Customer’s guests, Customer’s helpers, third parties, or others present at the job site, except where prohibited by law.

Customer is responsible for maintaining a safe work environment and keeping children, pets, guests, and other persons clear of active moving areas.

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6. Payment Due Upon Completion of Services

Full payment is due immediately upon completion of the moving services, unless a different payment arrangement has been agreed to in writing by Beaver Town Movers LLC before the move begins.

The total amount owed shall be based on the final amount quoted or calculated by the Crew Leader or authorized Company representative at the job site. The final amount may include, but is not limited to, hours worked, applicable travel fees, materials, supplies, equipment-related expenses, additional services requested, or any other charges agreed to or incurred in connection with the move.

Customer agrees that payment is not contingent upon Customer’s satisfaction with the service, the outcome of the move, the condition of any item, or the existence of any dispute, claim, complaint, or alleged damage. Any dispute, damage claim, billing concern, or service complaint must be addressed after the invoice has been paid in full.

Refusal or failure to pay the full amount due at the completion of services shall constitute nonpayment.

Payment of the bill does not waive either party’s right to later raise or respond to a claim, dispute, complaint, or arbitration matter under this Agreement.

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7. Delays & Cancellations

Start times are estimates. Delays or cancellations may occur due to weather, traffic, scheduling issues, equipment failure, labor shortages, unsafe conditions, prior job delays, access issues, or other circumstances beyond the Company’s control.

Beaver Town Movers LLC is not liable for costs, losses, damages, inconvenience, rental fees, truck fees, storage fees, missed deadlines, or other expenses resulting from delays, rescheduling, or cancellation.

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8. Oregon Law

This Agreement is governed by the laws of the State of Oregon.

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9. No Insurance, Valuation Coverage, or Property Protection Materials Provided

Beaver Town Movers LLC does not provide insurance, valuation coverage, cargo coverage, replacement coverage, or any other coverage for Customer’s belongings, property, residence, floors, walls, vehicle, truck, trailer, storage container, or portable container.

Customer is responsible for obtaining any desired insurance, valuation protection, renter’s insurance, homeowner’s insurance, cargo coverage, or third-party protection before the move.

Beaver Town Movers LLC may, when available and at its discretion, bring basic moving equipment such as dollies, straps, tools, or limited moving blankets for certain local moves. However, Beaver Town Movers LLC does not guarantee that any specific quantity or type of blankets, pads, wrapping materials, floor protection, or protective materials will be available.

For one-way loads, long-distance loads, truck loading-only services, storage container loading, trailer loading, or any move where Beaver Town Movers LLC will not be present at the destination unload, Customer is solely responsible for providing all moving blankets, furniture pads, wrapping materials, straps, tie-downs, and any other protective materials needed for transportation.

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10. Refusal of Items

Beaver Town Movers LLC does not move:

• Hazardous materials, including but not limited to chemicals, fuel, explosives, or flammable materials

• Weapons or illegal items

• Stolen items

• Infested items

• Items that are unsafe to move

• Items that are improperly packed, unstable, or likely to cause injury or damage

• Items that cannot be moved safely under the conditions present at the job site

Beaver Town Movers LLC reserves the right to refuse service, stop work, or decline to move specific items if unsafe, illegal, hazardous, unsanitary, or unreasonable conditions are discovered.

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11. Hold Harmless Clause

Customer agrees to indemnify and hold harmless Beaver Town Movers LLC, its owners, employees, contractors, representatives, and agents from claims, damages, losses, costs, or expenses arising from:

• Customer’s negligence or the negligence of Customer’s guests, helpers, contractors, or third parties

• Unsafe property conditions

• Use of Customer’s vehicle, truck, trailer, storage container, portable container, equipment, tools, or materials

• Failure to disclose risks, hazards, fragile items, high-value items, unsafe conditions, or property vulnerabilities

• Customer’s failure to provide adequate packing, preparation, protection, access, or supervision

• Damage or loss occurring during transportation after items have been loaded

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12. Force Majeure

Beaver Town Movers LLC is not liable for delays, cancellations, damages, or failure to perform due to events beyond its reasonable control, including but not limited to weather, road closures, traffic, labor shortages, illness, equipment failure, unsafe conditions, natural disasters, acts of God, emergencies, power outages, or other circumstances outside the Company’s control.

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13. Floors, Surfaces, and Property Protection Disclaimer

Beaver Town Movers LLC does not provide floor runners, carpet protection, ram board, cardboard, plastic sheeting, wall protection, corner protection, door protection, or other property-protection materials. Customer is responsible for procuring, providing, and installing any desired protection before moving services begin.

Customer is responsible for determining whether floors, walls, stairs, doorways, trim, railings, driveways, walkways, landscaping, and other property surfaces are suitable and ready for moving activities. This includes newly installed, newly refinished, delicate, soft, weak, recently repaired, or vulnerable surfaces, including but not limited to hardwood, engineered hardwood, laminate, vinyl, tile, painted surfaces, and finished surfaces.

When standard moving activities are performed, marks, scuffs, scratches, dents, compression marks, indentations, finish damage, surface wear, or other damage may occur, especially when adequate protection has not been provided and installed by Customer.

Beaver Town Movers LLC is not responsible for damage to floors, flooring materials, walls, trim, doors, doorways, stairs, railings, landscaping, driveways, sidewalks, or other real property surfaces when standard moving activities are performed and Customer has not provided and installed adequate protection. This limitation applies whether the damage is cosmetic, minor, visible, structural, repairable, non-repairable, or later claimed to require repair, refinishing, removal, or replacement.

Customer understands that Beaver Town Movers LLC cannot always visually determine whether a floor or surface is unusually vulnerable, improperly installed, insufficiently cured, recently refinished, defective, weakened, or otherwise unable to withstand standard moving activities. Customer is responsible for identifying and disclosing any such risks before work begins.

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14. Photo and Video Records

Beaver Town Movers LLC may take photos or videos of job site conditions, items, vehicles, containers, access areas, property conditions, damage concerns, load conditions, or completed work for documentation, liability protection, dispute resolution, employee training, and service quality purposes.

Photos or videos will be used for legitimate business purposes only.

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15. Agreement to Arbitrate

You and we agree to submit any dispute arising under this Agreement, with the exception of disputes alleging criminal or statutory violations, to binding arbitration in accordance with the BBB Rules of Binding Arbitration, Pre-Dispute.

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A volunteer BBB arbitrator will render a decision that the arbitrator considers to be fair. In doing so, the arbitrator is not required to apply legal principles. The arbitrator’s decision will be final and binding on both you and us, and judgment on the decision may be entered in any court having jurisdiction.

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All administrative fees for the arbitration will be paid by the Company. Further information about BBB arbitration may be obtained by contacting BBB Great West + Pacific at bbb.org.

This Agreement to Arbitrate affects important legal rights. Neither of us will be able to go to court for disputes that must be arbitrated.

 

Customer Acceptance

By checking the box and submitting the booking form, Customer confirms that Customer has read, understands, and agrees to all terms in this Customer Agreement & Release of Liability, including the binding arbitration clause.

Customer and Beaver Town Movers LLC both agree to be bound by this Agreement.